The Help Scheme explained

Are you eligible? Check now

Did you know? 7 million eligible people are expected to qualify for special help through our Help Scheme.

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The Help Scheme explained

We have been set up to help people to switch one of their TV sets to digital. If you are eligible for our help, we'll explain digital TV to you clearly and simply. We can install what you need in your home. And we'll make sure you're happy with how it all works.

  • we will provide you with easy-to-use equipment that suits your needs
  • we will help with installing equipment in your home
  • we will fit a new dish or aerial, where we can, if it is needed to make the new equipment work
  • we will give you an easy-to-understand demonstration of how everything works
  • and there will be someone you can call for help while you're getting used to things.

Over seven million people in the UK will be eligible to receive help. If you are eligible for the Help Scheme, we'll be in touch personally in plenty of time to ask if you want our help.

Code of service standards booklet (215kB PDF)

Code of service standards quick guide (180kB MS-Word)